FAQs

Where is your office located?

• Our office is in Seattle, WA, on the ship canal, between the neighborhoods of Fremont and Queen Anne.

Who are your clients?

• Though our office is in the Pacific Northwest, due to our strong online presence, our clients are from all over the United States and Canada: from Charlotte, NC to Houston, TX to Minneapolis, MN to Toronto, ON.  We even have some clients from Australia and New Zealand!

Is it true that Rick Steves was one of your clients?

• Yes.  Rick Steves - founder of Europe Through the Back Door - booked his airline tickets through us for over 2 decades for his travels to Europe and around the world.

Lynn (ext. 221)   The Difference I Make:   It's important to me to take the time to get to know my clients.  It's through talking over likes and dislikes, preferences, budgets, desired experience and more, that I am able to steer my clients in the direction I think would best suit them.   Travel Highlights:   Hiking north of the Arctic Circle in Norway at midnight, when the sky is still lit by the midnight sun.  Snacking on wild blueberries along the way.  Long-lining for cod in the North Sea off the coast of Norway, netting a huge fish that we ate for the fifth meal of the day. Dining at a cliff-top restaurant on the Algarve Coast of Portugal: fresh fish and vino verde, lovely warm Portugese  people, the sea air, the summer warmth,  Portugese Fado music playing nearby - it was intoxicating.  Going on the creepy - but incredibly fascinating - "Jack the Ripper" walking tour in East London, at night, with my son  Testimonial: "You did exceptionally well with all our connections and reservations."

Cathy (ext. 222) My most memorable travel experiences:   It's very hard, of course, to pick favorite experiences when we travel this world, but the first things that come to mind when someone asks me mine are 1) seeing the Matterhorn and 2) going to Ireland.  They are my favorites because they were the fulfillment of childhood dreams.  That is the best advice I can offer as a travel agent: don't always do what a guidebook or someone who's been there tells you to do.  Do the things and visit the places you've always dreamed of.  They are the experiences you will remember the most! Testimonial: "Your plan was great...everything went smooth."

Jennifer (ext. 224) Top Travel Highlight:   Walking along the passerelle/catwalks at Iguazu Falls, Argentina: Meandering through the rainforest, you're greeted by monkeys and toucan birds before reaching the imposing lookout point where the slow moving Iguazu River roars to its dramatic descent.   Why I love being a Travel Agent:   I've learned that every place on the globe has something special and unique to offer the curious-minded traveler, and I enjoy helping others discover the joyous adventure that travel brings.   Testimonial: "After talking to me for less than 15 minutes, (you) have put together a package within 24 hours and with a price tag we can afford..."

Tracy (ext. 225) The difference I make:   I took a call from a worker at the traveler's aid station at Denver International Airport.  A passenger had booked his ticket over the internet and was trying to travel from Rome, Italy to Sydney, Australia. Instead, his ticket was booked from Rome to Sydney, Nebraska.  Denver was the closest airport to Sydney, Nebraska, so he was routed there.  Since he booked his ticket over the internet, there was no agent to tell him he was booking to the wrong city.  In an effort to assist this stranded gentleman, the traveler's aid worker called Travel Team.  I was able to rebook his ticket to Sydney and save his vacation. He was extremely grateful. Testimonial: "...persistant efforts to provide the very best service"